.bc-support {
    --bc-accent: #6d5dfc;
    --bc-accent-2: #887bff;
    --bc-ink: #17171c;
    --bc-muted: #737783;
    --bc-border: #e7e7ed;
    --bc-soft: #f7f7fa;
    --bc-card: #ffffff;

    width: min(1160px, calc(100% - 48px));
    margin: 0 auto;
    padding: 52px 0 100px;
    font-family: inherit;
}

.bc-support * {
    box-sizing: border-box;
}

.bc-support-header {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 40px;
    margin-bottom: 30px;
}

.bc-support-heading {
    min-width: 0;
}

.bc-support-heading h1 {
    margin: 7px 0 10px;
    color: var(--bc-ink);
    font-size: clamp(38px, 4vw, 52px);
    line-height: 1;
    letter-spacing: -.045em;
}

.bc-support-heading p {
    max-width: 650px;
    margin: 0;
    color: var(--bc-muted);
    font-size: 16px;
    line-height: 1.65;
}

.bc-support-eyebrow,
.bc-support-section-label,
.bc-support-empty-kicker {
    display: block;
    color: var(--bc-accent);
    font-size: 11px;
    font-weight: 800;
    letter-spacing: .12em;
    text-transform: uppercase;
}

.bc-support-primary,
.bc-support-secondary,
.bc-support-back {
    appearance: none;
    border: 0;
    font: inherit;
    cursor: pointer;
}

.bc-support-primary {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 9px;
    min-height: 48px;
    padding: 0 19px;
    border-radius: 11px;
    background:
        linear-gradient(
            135deg,
            var(--bc-accent),
            var(--bc-accent-2)
        );
    box-shadow:
        0 8px 20px rgba(109, 93, 252, .18),
        inset 0 1px 0 rgba(255,255,255,.2);
    color: #fff;
    font-weight: 750;
    transition:
        transform .18s ease,
        box-shadow .18s ease,
        opacity .18s ease;
}

.bc-support-primary:hover {
    transform: translateY(-1px);
    box-shadow:
        0 12px 26px rgba(109, 93, 252, .24),
        inset 0 1px 0 rgba(255,255,255,.2);
}

.bc-support-primary:active {
    transform: translateY(0);
}

.bc-support-primary:disabled {
    opacity: .55;
    cursor: wait;
    transform: none;
}

.bc-support-primary svg {
    width: 17px;
    height: 17px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.8;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.bc-support-secondary {
    min-height: 48px;
    padding: 0 19px;
    border: 1px solid var(--bc-border);
    border-radius: 11px;
    background: #fff;
    color: #33343b;
    font-weight: 700;
}

.bc-support-loading,
.bc-support-empty,
.bc-support-list,
.bc-support-conversation {
    border: 1px solid var(--bc-border);
    border-radius: 20px;
    background: var(--bc-card);
    box-shadow:
        0 1px 2px rgba(17,24,39,.02),
        0 18px 45px rgba(17,24,39,.045);
}

.bc-support-loading {
    padding: 72px 30px;
    color: var(--bc-muted);
    text-align: center;
}

.bc-support-empty {
    position: relative;
    overflow: hidden;
    padding: 82px 32px;
    text-align: center;
}

.bc-support-empty::before {
    content: "";
    position: absolute;
    width: 280px;
    height: 280px;
    top: -180px;
    left: 50%;
    transform: translateX(-50%);
    border-radius: 50%;
    background: rgba(109,93,252,.08);
    filter: blur(2px);
    pointer-events: none;
}

.bc-support-empty-icon {
    position: relative;
    display: grid;
    place-items: center;
    width: 62px;
    height: 62px;
    margin: 0 auto 22px;
    border: 1px solid #e3e0ff;
    border-radius: 18px;
    background:
        linear-gradient(145deg,#f7f5ff,#eeebff);
    box-shadow:
        0 10px 28px rgba(109,93,252,.12);
    color: var(--bc-accent);
}

.bc-support-empty-icon svg {
    width: 27px;
    height: 27px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.7;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.bc-support-empty h2 {
    margin: 8px 0 9px;
    color: var(--bc-ink);
    font-size: 27px;
    letter-spacing: -.025em;
}

.bc-support-empty p {
    max-width: 520px;
    margin: 0 auto 27px;
    color: var(--bc-muted);
    font-size: 15px;
    line-height: 1.7;
}

.bc-support-list {
    overflow: hidden;
}

.bc-support-list-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 30px;
    padding: 26px 28px 22px;
    border-bottom: 1px solid #ededf1;
}

.bc-support-list-head h2 {
    margin: 5px 0 3px;
    color: var(--bc-ink);
    font-size: 22px;
    letter-spacing: -.02em;
}

.bc-support-list-head p {
    margin: 0;
    color: #91949c;
    font-size: 13px;
}

.bc-support-list-summary {
    display: grid;
    min-width: 78px;
    padding: 10px 14px;
    border: 1px solid #ebeaf4;
    border-radius: 12px;
    background: #faf9ff;
    text-align: center;
}

.bc-support-list-summary strong {
    color: var(--bc-ink);
    font-size: 20px;
    line-height: 1.1;
}

.bc-support-list-summary span {
    margin-top: 3px;
    color: #8b8e98;
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
}

.bc-support-ticket-table {
    overflow: hidden;
}

.bc-support-ticket {
    position: relative;
    width: 100%;
    display: grid;
    grid-template-columns: 46px minmax(0, 1fr) auto;
    align-items: center;
    gap: 17px;
    padding: 21px 26px;
    border: 0;
    border-bottom: 1px solid #efeff3;
    background: #fff;
    color: inherit;
    text-align: left;
    cursor: pointer;
    transition:
        background .18s ease,
        transform .18s ease;
}

.bc-support-ticket:last-child {
    border-bottom: 0;
}

.bc-support-ticket:hover {
    background: #fbfaff;
}

.bc-support-ticket::after {
    content: "";
    position: absolute;
    left: 0;
    top: 18%;
    width: 3px;
    height: 64%;
    border-radius: 0 3px 3px 0;
    background: var(--bc-accent);
    opacity: 0;
    transition: opacity .18s ease;
}

.bc-support-ticket:hover::after {
    opacity: 1;
}

.bc-support-ticket-icon {
    display: grid;
    place-items: center;
    width: 46px;
    height: 46px;
    border: 1px solid #ecebf4;
    border-radius: 13px;
    background: #f9f8ff;
    color: var(--bc-accent);
}

.bc-support-ticket-icon svg {
    width: 20px;
    height: 20px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.7;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.bc-support-ticket-main {
    min-width: 0;
    display: grid;
    gap: 5px;
}

.bc-support-ticket-topline {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 9px;
}

.bc-support-ticket-main strong {
    overflow: hidden;
    color: var(--bc-ink);
    font-size: 16px;
    font-weight: 720;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.bc-support-ticket-number {
    color: var(--bc-accent);
    font-size: 11px;
    font-weight: 800;
    letter-spacing: .055em;
    text-transform: uppercase;
}

.bc-support-ticket-category {
    color: #888c96;
    font-size: 11px;
}

.bc-support-ticket-category::before {
    content: "•";
    margin-right: 9px;
    color: #c3c4ca;
}

.bc-support-ticket-updated {
    color: #9699a2;
    font-size: 12px;
}

.bc-support-ticket-meta {
    display: flex;
    align-items: center;
    gap: 14px;
}

.bc-support-status {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    min-height: 29px;
    padding: 0 10px;
    border-radius: 999px;
    font-size: 10px;
    font-weight: 800;
    white-space: nowrap;
}

.bc-support-status i {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: currentColor;
    opacity: .75;
}

.bc-support-status--open {
    background: #eaf8f0;
    color: #177448;
}

.bc-support-status--in_progress {
    background: #eeefff;
    color: #5549df;
}

.bc-support-status--waiting_customer {
    background: #fff3d7;
    color: #99640c;
}

.bc-support-status--resolved {
    background: #eaf7ff;
    color: #197198;
}

.bc-support-status--closed {
    background: #f0f1f3;
    color: #686e77;
}

.bc-support-arrow {
    display: grid;
    place-items: center;
    width: 31px;
    height: 31px;
    border: 1px solid #ededf1;
    border-radius: 9px;
    color: #9b9da5;
    transition:
        color .18s ease,
        border-color .18s ease,
        transform .18s ease;
}

.bc-support-ticket:hover .bc-support-arrow {
    border-color: #ddd9ff;
    color: var(--bc-accent);
    transform: translateX(2px);
}

.bc-support-arrow svg {
    width: 16px;
    height: 16px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.8;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.bc-support-alert {
    margin-bottom: 20px;
    padding: 14px 16px;
    border: 1px solid transparent;
    border-radius: 11px;
    font-size: 14px;
    font-weight: 650;
}

.bc-support-alert--error {
    border-color: #ffd7d7;
    background: #fff3f3;
    color: #a83232;
}

.bc-support-alert--success {
    border-color: #d4f0df;
    background: #effaf3;
    color: #227347;
}

/* MODAL */

.bc-support-dialog {
    width: min(680px, calc(100% - 32px));
    max-height: calc(100vh - 48px);
    padding: 0;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 22px;
    background: #fff;
    box-shadow:
        0 40px 110px rgba(0,0,0,.30);
    overflow: auto;
}

.bc-support-dialog::backdrop {
    background: rgba(9,10,15,.64);
    backdrop-filter: blur(7px);
}

.bc-support-dialog-card {
    padding: 32px;
}

.bc-support-dialog-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 20px;
    margin-bottom: 29px;
}

.bc-support-dialog-head h2 {
    margin: 5px 0 0;
    color: var(--bc-ink);
    font-size: 29px;
    letter-spacing: -.035em;
}

.bc-support-close {
    display: grid;
    place-items: center;
    width: 40px;
    height: 40px;
    padding: 0;
    border: 1px solid var(--bc-border);
    border-radius: 11px;
    background: #fafafa;
    color: #62656e;
    font-size: 23px;
    line-height: 1;
    cursor: pointer;
    transition:
        background .15s ease,
        transform .15s ease;
}

.bc-support-close:hover {
    background: #f2f2f5;
    transform: rotate(4deg);
}

.bc-support-fields {
    display: grid;
    gap: 20px;
}

.bc-support-fields label,
.bc-support-reply label {
    display: grid;
    gap: 8px;
}

.bc-support-fields label > span {
    color: #3c3e45;
    font-size: 12px;
    font-weight: 750;
}

.bc-support-fields input,
.bc-support-fields select,
.bc-support-fields textarea,
.bc-support-reply textarea {
    width: 100%;
    border: 1px solid #dedfe5;
    border-radius: 11px;
    background: #fbfbfc;
    padding: 13px 14px;
    color: #17171c;
    font: inherit;
    outline: none;
    transition:
        border-color .16s ease,
        box-shadow .16s ease,
        background .16s ease;
}

.bc-support-fields input,
.bc-support-fields select {
    min-height: 49px;
}

.bc-support-fields textarea,
.bc-support-reply textarea {
    resize: vertical;
    line-height: 1.6;
}

.bc-support-fields input:focus,
.bc-support-fields select:focus,
.bc-support-fields textarea:focus,
.bc-support-reply textarea:focus {
    border-color: #8c80ff;
    background: #fff;
    box-shadow:
        0 0 0 4px rgba(109,93,252,.10);
}

.bc-support-grid {
    display: grid;
    grid-template-columns: 1.35fr .65fr;
    gap: 15px;
}

.bc-support-dialog-actions {
    display: flex;
    justify-content: flex-end;
    gap: 10px;
    margin-top: 28px;
    padding-top: 22px;
    border-top: 1px solid #efeff2;
}

/* CONVERSATION */

.bc-support-conversation {
    overflow: hidden;
}

.bc-support-detail-head {
    padding: 27px 30px 25px;
    border-bottom: 1px solid #ececf1;
    background:
        linear-gradient(
            180deg,
            rgba(109,93,252,.035),
            rgba(109,93,252,0)
        );
}

.bc-support-back {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 0;
    margin-bottom: 21px;
    background: transparent;
    color: var(--bc-accent);
    font-size: 12px;
    font-weight: 750;
}

.bc-support-back svg {
    width: 16px;
    height: 16px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.bc-support-detail-title {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 25px;
}

.bc-support-detail-copy {
    min-width: 0;
}

.bc-support-detail-kicker {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 10px;
}

.bc-support-detail-title h2 {
    margin: 10px 0 10px;
    color: var(--bc-ink);
    font-size: clamp(25px, 3vw, 32px);
    line-height: 1.15;
    letter-spacing: -.035em;
}

.bc-support-detail-meta {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 7px;
    color: #858993;
    font-size: 12px;
}

.bc-support-meta-dot {
    color: #c5c6cc;
}

.bc-support-thread-wrap {
    background: #f8f8fa;
}

.bc-support-thread-intro {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    padding: 18px 30px;
    border-bottom: 1px solid #e9e9ed;
    background: #fff;
}

.bc-support-thread-intro > div {
    display: flex;
    align-items: center;
    gap: 8px;
}

.bc-support-thread-intro span {
    color: #8d9099;
    font-size: 11px;
}

.bc-support-thread-intro strong {
    color: #4b4d54;
    font-size: 11px;
}

.bc-support-private-note {
    display: inline-flex;
    align-items: center;
    gap: 5px;
}

.bc-support-private-note::before {
    content: "●";
    color: #49a36e;
    font-size: 7px;
}

.bc-support-thread {
    display: grid;
    gap: 22px;
    padding: 31px 30px 34px;
}

.bc-support-message {
    width: min(82%, 760px);
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 0;
    border: 0;
    background: transparent;
}

.bc-support-message--customer {
    margin-left: auto;
    flex-direction: row-reverse;
}

.bc-support-message--support {
    margin-right: auto;
}

.bc-support-avatar {
    flex: 0 0 auto;
    display: grid;
    place-items: center;
    width: 36px;
    height: 36px;
    border: 1px solid #e2e2e8;
    border-radius: 11px;
    background: #fff;
    color: #5f626b;
    box-shadow: 0 2px 6px rgba(17,24,39,.04);
    font-size: 11px;
    font-weight: 800;
}

.bc-support-message--support .bc-support-avatar {
    border-color: #dcd8ff;
    background:
        linear-gradient(145deg,#7667ff,#5c4ce8);
    color: #fff;
}

.bc-support-avatar svg {
    width: 19px;
    height: 19px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.6;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.bc-support-message-content {
    min-width: 0;
    flex: 1;
    padding: 16px 18px;
    border: 1px solid #e3e3e8;
    border-radius: 5px 16px 16px 16px;
    background: #fff;
    box-shadow:
        0 3px 10px rgba(17,24,39,.035);
}

.bc-support-message--customer .bc-support-message-content {
    border-color: #dedaff;
    border-radius: 16px 5px 16px 16px;
    background:
        linear-gradient(
            145deg,
            #f8f7ff,
            #f3f1ff
        );
}

.bc-support-message-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    margin-bottom: 9px;
}

.bc-support-message-head > div {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 7px;
}

.bc-support-message-head strong {
    color: #25262b;
    font-size: 12px;
    font-weight: 800;
}

.bc-support-message-head > span {
    flex: 0 0 auto;
    color: #9699a1;
    font-size: 10px;
}

.bc-support-team-badge {
    display: inline-flex;
    padding: 3px 6px;
    border-radius: 999px;
    background: #ece9ff;
    color: #6556e7;
    font-size: 8px;
    font-weight: 800;
    letter-spacing: .03em;
    text-transform: uppercase;
}

.bc-support-message-body {
    overflow-wrap: anywhere;
    color: #41434a;
    font-size: 14px;
    line-height: 1.68;
}

.bc-support-message-body p {
    margin-top: 0;
}

.bc-support-message-body p:last-child {
    margin-bottom: 0;
}

/* REPLY */

.bc-support-reply {
    padding: 24px 30px 28px;
    border-top: 1px solid #e5e5ea;
    background: #fff;
}

.bc-support-reply-head {
    margin-bottom: 13px;
}

.bc-support-reply-head strong {
    display: block;
    margin-bottom: 3px;
    color: #292a30;
    font-size: 13px;
}

.bc-support-reply-head span {
    color: #92959d;
    font-size: 11px;
}

.bc-support-reply textarea {
    min-height: 132px;
    padding: 15px 16px;
    border-color: #dedfe5;
    background: #fafafc;
    font-size: 14px;
}

.bc-support-reply textarea::placeholder {
    color: #aaaeb6;
}

.bc-support-reply-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    margin-top: 13px;
}

.bc-support-reply-hint {
    max-width: 450px;
    color: #999ca4;
    font-size: 10px;
    line-height: 1.45;
}

.bc-support-closed {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
    padding: 24px 30px;
    border-top: 1px solid #e5e5ea;
    background: #fff;
}

.bc-support-closed-icon {
    display: grid;
    place-items: center;
    width: 34px;
    height: 34px;
    border-radius: 50%;
    background: #eaf7ef;
    color: #23794b;
    font-weight: 800;
}

.bc-support-closed strong {
    display: block;
    color: #34363c;
    font-size: 13px;
}

.bc-support-closed span {
    display: block;
    margin-top: 2px;
    color: #8c9098;
    font-size: 11px;
}

.screen-reader-text {
    position: absolute !important;
    width: 1px !important;
    height: 1px !important;
    padding: 0 !important;
    margin: -1px !important;
    overflow: hidden !important;
    clip: rect(0,0,0,0) !important;
    white-space: nowrap !important;
    border: 0 !important;
}

@media (max-width: 760px) {

    .bc-support {
        width: min(100% - 28px, 1160px);
        padding: 32px 0 70px;
    }

    .bc-support-header {
        align-items: stretch;
        flex-direction: column;
        gap: 22px;
    }

    .bc-support-header .bc-support-primary {
        align-self: flex-start;
    }

    .bc-support-heading h1 {
        font-size: 39px;
    }

    .bc-support-list-head {
        padding: 22px 20px;
    }

    .bc-support-ticket {
        grid-template-columns: 42px minmax(0,1fr);
        gap: 14px;
        padding: 20px;
    }

    .bc-support-ticket-icon {
        width: 42px;
        height: 42px;
    }

    .bc-support-ticket-meta {
        grid-column: 2;
        justify-content: space-between;
        width: 100%;
    }

    .bc-support-ticket-main strong {
        white-space: normal;
    }

    .bc-support-grid {
        grid-template-columns: 1fr;
    }

    .bc-support-dialog-card {
        padding: 24px 20px;
    }

    .bc-support-dialog-actions {
        flex-direction: column-reverse;
    }

    .bc-support-dialog-actions button {
        width: 100%;
    }

    .bc-support-detail-head {
        padding: 23px 20px;
    }

    .bc-support-detail-title {
        flex-direction: column;
    }

    .bc-support-detail-title h2 {
        font-size: 26px;
    }

    .bc-support-thread-intro {
        padding: 16px 20px;
    }

    .bc-support-private-note {
        display: none;
    }

    .bc-support-thread {
        padding: 25px 16px 28px;
    }

    .bc-support-message {
        width: 94%;
        gap: 8px;
    }

    .bc-support-avatar {
        width: 32px;
        height: 32px;
        border-radius: 9px;
    }

    .bc-support-message-content {
        padding: 14px;
    }

    .bc-support-message-head {
        align-items: flex-start;
        flex-direction: column;
        gap: 4px;
    }

    .bc-support-message--customer .bc-support-message-head {
        align-items: flex-end;
    }

    .bc-support-reply {
        padding: 21px 20px 24px;
    }

    .bc-support-reply-actions {
        align-items: stretch;
        flex-direction: column;
    }

    .bc-support-reply-actions .bc-support-primary {
        width: 100%;
    }

    .bc-support-reply-hint {
        order: 2;
        text-align: center;
    }
}

/* =========================================================
   BlessChurch Support — Client UI Polish 3.1
   ========================================================= */

/* Header lives over the dark BlessChurch application shell */
.bc-support .bc-support-heading h1 {
    color: #ffffff !important;
}

.bc-support .bc-support-heading p {
    color: rgba(255, 255, 255, .52) !important;
}

.bc-support .bc-support-eyebrow {
    color: #8174ff !important;
}

/* Tighten relationship between page heading and support card */
.bc-support-header {
    margin-bottom: 26px;
}

/* Conversation readability */
.bc-support-message {
    width: min(78%, 700px);
}

.bc-support-message-body {
    font-size: 14px;
    line-height: 1.62;
}

/* Slightly more compact composer */
.bc-support-reply textarea {
    min-height: 112px;
}

/* Cleaner composer spacing */
.bc-support-reply {
    padding-top: 22px;
    padding-bottom: 24px;
}

/* Keep ticket title strong against white surfaces */
.bc-support-ticket-main strong,
.bc-support-detail-title h2 {
    color: #17171c !important;
}

/* Better desktop balance */
@media (min-width: 761px) {

    .bc-support-header {
        padding-top: 2px;
    }

    .bc-support-thread {
        padding-top: 28px;
        padding-bottom: 30px;
    }
}

/* Mobile keeps messages comfortably wide */
@media (max-width: 760px) {

    .bc-support-message {
        width: 96%;
    }

    .bc-support-reply textarea {
        min-height: 120px;
    }
}

/* BlessChurch Support — enforce branded form focus */
#bc-support-app .bc-support-dialog input:focus,
#bc-support-app .bc-support-dialog select:focus,
#bc-support-app .bc-support-dialog textarea:focus,
#bc-support-app .bc-support-reply textarea:focus {
    border-color: #8c80ff !important;
    outline: none !important;
    box-shadow: 0 0 0 4px rgba(109, 93, 252, .12) !important;
}